Charge Cards

We accept Visa, MasterCard, Discover and American Express.

Return Policy

Your complete satisfaction is our goal. Purchases may be returned for full credit 30 days from purchase. The purchase amount will be refunded less shipping expenses in the same manner payment was received: check or credit card.

Holiday returns: Orders placed during the holiday period have a return policy extended through January 31st. If you purchased an item during this time, you will have until the 31st of January to return it.

If you ordered an item and wish to exchange it due to your error in sizing, color, etc, you will be charged a $5 service fee.

For more information visit Returns & Exchanges.

Shipping

All orders under $85 shipped within the continental U.S. ship FREE via US Postal Service, with the option to upgrade to UPS Ground for $7.50. US Postal is NOT insured, nor is it TRACKABLE. Orders over $85 shipped within the continental U.S. ship FREE via regular UPS Ground (Alaska, and Hawaii orders are subject to added costs). Priority delivery options are also available. UPS 3-Day (not available to Hawaii & Alaska) is $10, UPS 2nd Day Air is $20 and UPS Next Day Air is $30. UPS cannot ship to P.O. Boxes, Puerto Rico or the Virgin Islands, thus USPS must be selected for all deliveries, which is a $7.50 shipping fee.

For details on when your order will ship out, Click Here to view a specific chart.

According to Pandora's regulations, we are NOT allowed to ship outside the US, this includes Canada. You will not be able to select Canada or other countries to ship to.

Incorrect Shipping Addresses

All shipping addresses should to be verified before submitting your order. If any shipping information is incorrect, you may incur a $15 fee for re-directing your shipment to the correct address. Please contact us immediately to report any errors to avoid this fee.

Damage claims

If you receive a damaged shipment, contact our shipping department and a return label will be sent to you. A replacement or refund will be arranged. Claims for damage must be received within 14 days of purchase date.