Your complete satisfaction is our goal. Purchases made at www.PandoraMOA.com may be returned for full refund or an exchange 30 days from purchase.
Holiday returns: Orders placed during the holiday period have an exchange/return policy extended through January 31st. If you purchased an item during this time, you will have until the 31st of January to exchange or return it.
#1 Rapid Exchange (preferred): Your desired item will be in hand much quicker with this method. (However, if you have a received your Pandora as a gift, proceed with the Basic Exchange below due to refund guidelines.)
For a Rapid Exchange, proceed with a new order with the item/size you would like. During checkout, reference your original PandoraMOA.com PO number and Rapid Exchange in the Shipping Instructions field.
Shipping Instructions: Rapid Exchange #S123567 (your order#)
We will then include an addressed envelope with your new order to send back the item(s) you are returning. You do not need to include gift boxing or catalogs with the returned item. You will be responsible for shipping the package in your preferred method. Once received, we will refund your credit card the value of the returned item(s). * Please note: This type of exchange is not applicable for gift orders since the refund can only be applied to the original method of payment.
#2 Basic Exchange: To exchange an item please send the item(s) you wish to exchange, a copy of the original invoice or gift receipt along with instructions on what you would like done (exchange for different product-include item number, or new size, etc). Please include a phone number of where we can reach you should we have any questions. Exchanged items will be shipped free via US Postal Mail upon receipt of the returned items. You will be charged or reimbursed for any difference in price on the exchanged item(s).
To return an item, please send the item along with a copy of the original invoice along with instructions: Return for refund. The purchase amount will be refunded to your original method of payment, less shipping expenses. Please include a phone number of where we can reach you should we have any questions regarding the return.
Ship your return/exchange items in a padded envelope or box by US Postal Mail or UPS. It is not necessary to include gift boxing or catalogs. We highly recommend requesting a delivery confirmation so you know we have received your package. If we do not receive the product, we cannot honor an exchange or issue a refund.
Ship items to be returned or exchanged to:
8306 Tamarack Village #401
Woodbury, MN 55125
If you receive a damaged shipment, contact our shipping department and a return label will be sent to you along with a replacement of the damaged item. Claims for damage must be received within 14 days of purchase date (with the exception of during the holiday period as listed above).